IT Support Field Technician

We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey.

My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies.

The IT Support Field Technician will be based at my client’s office in Chessington. You will also be required to visit customer’s offices.

IT Support Field Technician - Key Duties:

To maintain, update & support various ICT networks

• Provide support for the servers & associated routines & to provide hardware & software support for workstations
• Monitor the efficiency of networks
• Maintain all ICT related peripherals
• Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests)
• Maintain a fully up to date inventory (where required) of all hardware & software at client sites

To meet every clients’ customised ICT requirements

• Meet all clients’ individual & specific ICT requirements
• Ensure clients’ ICT facilities are maintained in accordance with their specific requirements
• Develop system specific projects by means of open source software (if needed)
• Further maintain & develop all parts of clients’ ICT systems
• The ability to manage small to medium sized projects

IT Support Field Technician - Summary of Requirements

Technical Skill Requirements: (not all are essential!)

• Operational knowledge of ICT hardware & software & the integration of the two
• Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS
• Working knowledge of mobile devices – Android / ChromeOS / Windows / iPhone
• Working knowledge of Hyper-V and VMWare ESXi
• Working knowledge of cloud technologies – Google Workspace for Education, Microsoft 365, Azure and more
• Strong knowledge of Group Policy management
• Strong knowledge of Roaming User profiles
• Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone)
• Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge.
• Established skill set for network communications, network switching hardware – diagnosing faults, switch configurations, efficiently design topologies
• Occasionally assist to install network cabling and interactive screen systems (on the job training will be given)
• Working knowledge of Audio Visual systems to include – audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens