IT Support Engineer

Our reputable client is seeking an IT Support Engineer to join their friendly team.

Hybrid working is in play and the successful candidate can work from home for 2-3 days a week. 

MFK Recruitment has successfully recruited 39 candidates to this client within the past 5 years, 29 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.

IT Support Engineer – Role Profile

This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for clients.

We are looking for a capable Technical Engineer (1st/2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.

IT Support Engineer – Day-to-day Responsibilities:

• Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
• Provide technical guidance and resolve issues within SLA guidelines.
• Assist with managing company internal IT systems.
• Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
• Assist with IT project implementations, from planning and design, through to completion.
• Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets.
• Carry out scheduled maintenance and updates on client environments.
• Always follow a best practice approach to cyber and network security.
• Maintain a polite and professional approach at all times.
• Liaise with third party vendors to resolve customer issues where necessary.
• Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application.

IT Support Engineer – Experience required: (not all essential)

• Microsoft technologies: 365, Azure, Windows, AD, Server OS.
• Cyber security: firewalls, web filters, advanced protection and recovery.
• Networking: Configuring, maintaining & troubleshooting.
• Cloud technologies: 365, Azure, SharePoint, OneDrive.
• Configuring & maintaining devices with Microsoft Endpoint Management.
• Virtualisation: VMware / Hyper-V.
• Backup solutions: On-prem & cloud.
• OS Support: Windows & Apple.
• Willing to travel to customer sites within the UK.
• Flexible with work hours, successful candidate will take part in an extended support rota.
• A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
• Experience of working with and supporting a range of information technologies.
• A minimum of three years’ experience in a similar IT role.

From time to time, you will be required to visit customers sites locally, so it is essential for the successful candidate to own a vehicle.