Account Manager

We have an exciting opportunity for an Account Manager to join our fast-growing client.

MFK Recruitment has successfully recruited 39 individuals to this company in the past 5 years, 29 are still with the company too! Our client is well known for retaining their employees, due to the culture and career progression opportunities.

Hybrid working is in play with visits to their office in Reigate required, it is also essential for the successful Account Manager to own a vehicle as there will be some travel to meet clients in the South of England.

The annual salary for this role is £40,000 - £45,000 with double OTE.

Account Manager – Role Profile:

Our client is on an exciting growth trajectory within the Education sector, supporting the holistic technology needs of a growing number of large secondary schools and Multi-Academy Trusts. Our services within Education fall under the umbrella of Managed ICT Services, delivering tangible digital transformation in the classroom through harnessing the latest Cloud technologies, network infrastructure, and a suite of education-focused hardware and software solutions.

We are looking for an experienced Account Manager to join our fast-paced commercial department, capable of nurturing our customer relationships within education. The role involves liaising closely with stakeholders to support development initiatives that deliver tangible and sustainable ICT impact for schools and trusts, while maximising the company’s wallet share across a broad range of solutions within the education space.

The successful candidate will demonstrate a solid understanding of the MSP operating environment within education, with a minimum of 3 years’ experience in a similar role. Additionally, they will possess a strong aptitude for building and maintaining positive customer relationships. We are seeking an individual with excellent planning and organisational skills, with a customer-centric approach to delivery.

Account Manager – Day-To-Day Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with educational clients, acting as the main point of contact to ensure their needs are met and exceeded.
• Account Planning: Develop and implement account plans to achieve client satisfaction and business growth objectives. This includes understanding the unique needs of educational institutions and tailoring IT solutions accordingly.
• Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing accounts.
• Contract Support: Assist in contract negotiations and support agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
• Market Awareness: Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
• Performance Monitoring: Track and report on account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
• Budget Management: Manage account budgets, ensuring that financial targets are met, and resources are allocated effectively to support client needs.
• Client Advocacy: Act as an advocate for the client within the organisation, ensuring that their feedback and needs are communicated and addressed by the relevant teams.
• Project Support: Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold, and delivered with a focus on ‘right first time’.

Account Manager – Personal Attributes:

• Strong Communication Skills: The ability to clearly and effectively communicate with clients, team members, and stakeholders is crucial. This includes both verbal and written communication.
• Empathy and Customer Focus: A deep understanding of and empathy for the needs and challenges of educational institutions, ensuring that solutions are tailored to meet their specific requirements.
• Collaboration and Teamwork: The ability to work collaboratively with internal teams and clients, supporting projects and ensuring alignment with client goals.
• Problem-Solving Skills: A proactive approach to identifying and resolving issues, with the ability to think critically and creatively to find effective solutions.
• Adaptability and Flexibility: The capacity to adapt to changing circumstances and client needs, and to remain flexible in the face of new challenges and opportunities.
• Operational Thinking: The ability to understand the day-to-day operations of educational institutions and how to position the company’s services effectively to meet their needs.
• Relationship-Building: Strong interpersonal skills to build and maintain positive relationships with key clients, fostering trust and loyalty.
• Resilience and Persistence: The ability to remain resilient and persistent in the face of challenges, maintaining a positive attitude and continuing to strive for success.
• Passion for Education and Technology: A genuine interest in the education sector and a passion for leveraging technology to improve educational outcomes.

Account Manager – Experience & Qualifications:

• Solid understanding of the MSP operating environment within education.
• Minimum of 3 years’ experience in a similar role.
• Strong aptitude for building and maintaining positive customer relationships.
• Excellent planning and organisational skills.
• Customer-centric approach.