1st Line IT Support Technician

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.

MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

1st Line IT Support Technician – main responsibilities:
• To manage all incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise a working week
• Review scorecard weekly with Team Lead

1st Line IT Support Technician – skills & experience:
• Experience in using Windows Server/Active Directory
• Experience in using Office 365 Admin
• Exposure to Cloud support (desirable)
• Experience working with SLA’s
• Experience in Timekeeping and Administration

Some highlights of working with my client:
• Personalised training platform
• Skills assessment and personalised progression plans
• Microsoft Gold Partner and Google Partner
• Microsoft and Google training courses, accreditations and exams
• One-to-One training
• Company healthcare available
• Monthly performance-related incentives – including additional holiday days and vouchers
• Social & team building activities